Shipping.
Delivery availability and charges
We deliver only to locations currently offered by Aromat. When checkout is available, the delivery charge for your selected location is shown before you submit your order. If your location is not listed, please contact us before ordering.
Order preparation and delivery
Orders are prepared subject to product availability and, where applicable, payment verification. Dispatch and arrival dates are estimates, not guarantees. Contact us for the current delivery estimate before ordering if you need a fragrance for a particular date. Carrier delays, holidays and events outside our control can affect delivery.
Your delivery details
Please provide an accurate address and a reachable telephone number. Contact us promptly if anything needs correcting. Changes may not be possible once a parcel has been dispatched. Any proposed redelivery arrangements or additional charges will be explained before you agree to them.
Receiving your fragrance
Check the parcel and bottle when they arrive. If an item is damaged, leaking, incorrect or missing, retain the packaging where possible and contact us promptly with your order reference and a description of the issue. Photos can help us investigate, but do not limit any rights you have under applicable law.
Safe handling
Fragrances may contain alcohol and can be subject to carrier restrictions. Do not send a fragrance back without contacting us for safe return instructions. Store bottles upright in a cool, dry place away from direct sunlight, heat and flames.
Need help? Contact Aromat