Privacy.
Information we use
Aromat uses the information you provide to manage orders, arrange delivery, verify payments where needed, respond to enquiries and meet legal obligations. This can include your name, contact details, delivery address, order details, payment reference and any payment proof you choose to submit. Do not include banking passwords, wallet PINs, one-time passcodes or unrelated financial information in messages or uploads.
Website storage and technical information
Your shopping bag is stored in your browser's local storage so it can remain available when you return. Checkout uses session storage to support reliable order submission and private order access. Authentication cookies support signed-in admin sessions. Hosting and infrastructure providers may process technical information, such as IP addresses and request logs, to operate and protect the service. Clearing browser storage can remove your saved bag or checkout session.
Service providers and sharing
We share information as needed with providers supporting website hosting, database storage, delivery, payment processing or verification, and customer support. When you submit our contact form, Web3Forms processes your name, email address, subject and message to deliver your enquiry to our support inbox and apply spam protection. When order notifications are enabled, Resend processes your email address, order reference, total, payment and delivery status, and courier tracking details to send transactional updates. Information may also be disclosed where required by law or necessary to address fraud or protect legal rights. Service providers may process information outside your country, subject to applicable legal requirements.
Keeping information safe
We retain information for order fulfilment, support, accounting, dispute handling and legal obligations, and remove or anonymize it when it is no longer needed for those purposes. No online service can guarantee absolute security. Keep your private order link confidential, as it provides access to your order details.
Your requests and third-party services
Use the contact options on this website to request access, correction or deletion of your personal information, or to raise a privacy concern. Requests are handled subject to identity verification and applicable legal or record-retention requirements. If you contact us through Instagram or another external service, that service's own privacy terms also apply.
Policy updates
We may update this page as the store or its data practices change. Please review the current version before providing information. Contact us if you need clarification about how your information is handled.
Need help? Contact Aromat