Returns & refunds.
Damaged, incorrect or defective items
Please contact Aromat promptly if your fragrance arrives damaged, leaking, incorrect or defective. Include your order reference and a description of the problem; clear photos of the item and packaging can help. We will review the issue and arrange an appropriate remedy, which may include a replacement, refund or another remedy required by law.
Change of mind and exchanges
Fragrance preference is personal, and a scent can smell different on different skin. Please review the description, notes and size before buying. For a change-of-mind request, contact us before returning anything. Items should be unused, unopened and in their original packaging. Opened, used or seal-broken fragrances are generally not eligible for discretionary change-of-mind returns or exchanges. This does not restrict remedies for faulty or misdescribed goods or any statutory cancellation or return rights.
Return arrangements
Contact us for return authorization, the correct destination and carrier instructions before posting a parcel. We will explain any return costs and eligibility before you proceed. Where we are responsible for an incorrect or defective item, we will arrange the return or explain reimbursement of reasonable agreed return costs, subject to applicable law.
Refunds
If a refund is due, we will confirm the amount and processing arrangements. Refunds are normally sent to the original payment method; where that is not possible, we will agree a suitable method with you. Payment-provider processing times can vary. We will not require your banking password, wallet PIN or one-time passcode to arrange a refund.
Cancellations and your rights
Contact us as soon as possible if you wish to cancel or amend an order. We will explain what is possible based on its payment and dispatch status. Nothing in this policy removes rights or remedies available under applicable consumer law.
Need help? Contact Aromat